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SupportC2 Device Installation and Activation Guides

Toyota Prius Prime (2017 or newer)

Step 1: Installing the C2 Device

  1. Remove the C2 Device from its box. Retain the box for future reference to the C2 ID number and Activation Code.
  2. Turn on the vehicle.
  3. Locate the OBD-II port in your vehicle. The OBD-II port is located in the driver footwell, above the brake pedal.
  4. Attach the extension cable to the C2 device. Press firmly to ensure a secure connection.
  5. Attach the opposite end of the cable to the OBD-II port. Press firmly to ensure a secure connection.

Step 2: Verify that the LED lights are indicating the C2 device is working:

  • The orange status LED is flashing and then turns solid.
  • The blue network LED either flashes or turns solid.
  • If both LEDs are solid, the installation is complete. Please ensure you have activated the device in your SmartCharge account.
  • If one or more of the LEDs is still flashing refer to the Troubleshooting section under  Frequently Asked Questions.


Step 3: Securing the C2 Device

  1. Tuck the C2 device in the space to the left of the emergency brake pedal, along the back wall of the footwell (pictured below).
  2. You will need to slide the C2 up and to the left into a space where it can sit out of the way without falling out.
  3. Secure the cable to a piece of metal nearby (pictured below) with a zip tie. Tighten the zip tie enough to be secure, but not so tight that the cable is being pinched.
  4. Use a second zip tie to secure the slack in the extension cable. Once again, avoid pinching the cable.
  5. Tuck the cable slack into the pocket at the very left of the driver footwell (pictured below).

Download a PDF copy of these instructions