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SupportC2 Device Installation and Activation Guides

Ford CMAX Energi, Fushion Energi, Focus EV

Step 1: Installing the C2 Device 

  1. Remove the C2 Device from its box. Retain the box for future reference to the C2 ID number and Activation Code.
  2. Turn on the vehicle.
  3. Locate the OBD-II port in your vehicle. Some vehicles have two OBD-II ports. One behind a panel on the driver side and a second one located in the driver footwell. Install into the driver footwell OBD-II port.
  4. Connect the C2 to the OBD-II port and press firmly to ensure a secure connection.

Step 2: Confirming the C2 is Operational

  • The orange status LED is flashing and then turns solid.
  • The blue network LED either flashes or turns solid.
  • If both LEDs are solid, the installation is complete. Please ensure you have activated the device in your SmartCharge account.
  • If one or more of the LEDs is still flashing refer to the Troubleshooting section under  Frequently Asked Questions.

Download a PDF copy of these instructions