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SupportFrequently Asked Questions

Data and Privacy

What information is collected and why?

There are three types of information that is collected from your vehicle: Charging, Driving and Location.

  1. Charging Information — The amount of charging energy consumed is collected in order to provide you with charging behavior feedback and calculate any applicable  SmartCharge Rewards.
  2. Driving Information – Used to calculate energy efficiency in miles per gallon equivalent (MPGe) and watt-hours per mile (Wh/mile), giving you details on how your EV is performing. 
  3. Location Information – GPS charging location coordinates will be used to determine how much charging is occurring within the service territory. Location information is only collected while you are charging, not when you are driving.

For more details on the handling of your personal information, please refer to your Program Terms and Conditions and our FleetCarma Privacy Policy