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Frequently Asked Questions
Which models of electric vehicles are supported?
Tesla API
Tesla Refresh Token
SmartCharge Program Overview
Who is Geotab Energy?
What is a SmartCharge Rewards program?
What is the purpose of a SmartCharge Rewards program?
Why should I participate in a SmartCharge Rewards program?
What does the C2 device do?
How much does it cost?
Applying for a SmartCharge Program
How do I apply?
What happens after I apply?
Is enrolment limited?
What do I do if a SmartCharge program is not available in my area?
Am I eligible to participate?
Can I register more than one EV with the program?
SmartCharge Rewards™ Portal
What is the SmartCharge Rewards™ Portal?
What are SmartCharge Rewards?
How do I see my EV dashboard?
What information will I see on my dashboard?
How can my SmartCharge rewards be redeemed?
How does refer a friend work?
What are badges?
Participating in a SmartCharge Program
Does every program offer SmartCharge Rewards points?
What do I do if I won’t be driving my vehicle for an extended period?
How long is the program and do I have to participate for a certain amount of time?
What should I do if my contact information changes?
What should I do if I move or no longer charge in the area I registered in?
What should I do if I sell my vehicle?
How can I schedule my charging to off-peak times?
Why should I charge my EV during off-peak times?
C2 Device Troubleshooting
Can I still use the device without an OBD II port?
What if I am already using an OBD II device in my car?
What if I need to remove the FleetCarma C2 device to get my car serviced?
What do the orange and blue LEDs mean?
What do I do if the orange LED on my C2 will not go solid?
What do I do if the blue LED on my C2 will not go solid?
The LEDs on my C2 are solid, but I am not seeing information on the SmartCharge Rewards dashboard.
My EV dashboard didn’t load correctly, what can I do?
Login with Facebook is not working.
Where can I find the C2 ID and what is it used for?
Where can I find my activation code?
I’ve lost my C2 box, how do I activate my account?
What if I need help with something else?
Where is my OBD II port?
What is an ODB II port?
GO Device Troubleshooting
Can I still use the GO device without an OBD II port?
What if I am already using an OBD II device in my car?
What if I need to remove the GO device to get my car serviced?
What do I do if the Red LED on my GO will not go solid?
What do I do if the Green or Blue LED on my GO will not go solid?
The LEDs on my GO are solid, but I am not seeing information on the SmartCharge Rewards dashboard.
My EV dashboard didn’t load correctly, what can I do?
Login with Facebook is not working
What if I need help with something else?
Where is my OBD II port?
What is an ODB II port?
Data and Privacy
How is my data protected?
Is my GPS information shared?
What information is collected and why?
Glossary
C2 Device Troubleshooting
Where can I find my activation code?
The Activation Code can be found on the blue C2 box.
Activation code
Can’t find an answer above?
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