C2 Device Troubleshooting
What if I am already using an OBD II device in my car?
No problem. Contact support@smartchargerewards.com and we can send you a free y-cable so that you can have both devices connected.
SupportFrequently Asked Questions
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- Does every program offer SmartCharge Rewards points?
- What do I do if I won’t be driving my vehicle for an extended period?
- How long is the program and do I have to participate for a certain amount of time?
- What should I do if my contact information changes?
- What should I do if I move or no longer charge in the area I registered in?
- What should I do if I sell my vehicle?
- How can I schedule my charging to off-peak times?
- Why should I charge my EV during off-peak times?
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- Can I still use the device without an OBD II port?
- What if I am already using an OBD II device in my car?
- What if I need to remove the FleetCarma C2 device to get my car serviced?
- What do the orange and blue LEDs mean?
- What do I do if the orange LED on my C2 will not go solid?
- What do I do if the blue LED on my C2 will not go solid?
- The LEDs on my C2 are solid, but I am not seeing information on the SmartCharge Rewards dashboard.
- My EV dashboard didn’t load correctly, what can I do?
- Login with Facebook is not working.
- Where can I find the C2 ID and what is it used for?
- Where can I find my activation code?
- I’ve lost my C2 box, how do I activate my account?
- What if I need help with something else?
- Where is my OBD II port?
- What is an ODB II port?
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- Can I still use the GO device without an OBD II port?
- What if I am already using an OBD II device in my car?
- What if I need to remove the GO device to get my car serviced?
- What do I do if the Red LED on my GO will not go solid?
- What do I do if the Green or Blue LED on my GO will not go solid?
- The LEDs on my GO are solid, but I am not seeing information on the SmartCharge Rewards dashboard.
- My EV dashboard didn’t load correctly, what can I do?
- Login with Facebook is not working
- What if I need help with something else?
- Where is my OBD II port?
- What is an ODB II port?
