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SupportFrequently Asked Questions

C2 Device Troubleshooting

What do I do if the blue LED on my C2 will not go solid?

Continue using your vehicle and C2 normally, leaving the C2 plugged into your vehicle. Depending on cell signal strength in your area, the C2 may take longer to connect. If you do not see information populated in your EV dashboard after 24 hours, contact You will need to provide your SmartCharge Rewards account email address and your C2 ID, which can be found on the box and on the C2 itself in the form “####-####”.