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SupportGO Device Installation and Activation Guides

Activating the GO Device

Once you have received the GO Device, please follow the steps below to activate it prior to installation in your vehicle:

  1. Take note of the GO Device Serial Number (eg. G# – ### – ### – ####), which can be found on the bottom of the device, or on the device box.
  2. Navigate to the SmartCharge Rewards (SCR) user portal. The web address for your program account is listed on the installation instructions provided with your GO device shipment. If you cannot find the sign-in address for your program, follow the below steps:
    1. Go to
    2. Select your program from the left navigation panel.
  3. Sign in to the SmartCharge Rewards (SCR) user portal. If you have yet to create a SmartCharge Rewards account, click on the ‘Create a new account’ link located under the ‘Log In’ button. If prompted, enter the email address that you used to apply to the program and choose your authentication method (Google, Facebook or create a password) to create your account.
  4. Once logged in, you will be prompted to activate your GO device. On the ‘Activate Device’ page, enter the GO Serial Number that you noted in Step 1.
  5. Install your GO device into your EV, using the installation instructions included in the FAQ or your welcome package.