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Frequently Asked Questions – SmartCharge New York

Our engineering team is continually adding new vehicle models to our support list. So if your vehicle is not listed, you are still eligible to apply! If you originally applied to the program with a supported vehicle and have since exchanged it for a different model, please check this list. If your new vehicle is not on this list, please email support@smartchargerewards.com.

  • Audi A3 Sportback eTron (2015 – 2022)
  • Audi e-tron (2018 – 2022)
  • BMW 530e PHEV (2017 – 2022)
  • BMW i3 (2014 – 2021)
  • BMW i3 Rex (2014 – 2021)
  • BMW X5 eDrive (2015 – 2019)
  • BMW X5 PHEV (2020 – 2022)
  • Cadillac ELR (2014, 2016)
  • Chevrolet Bolt EV (2016 – 2022)
  • Chevrolet Spark EV (2014 – 2016)
  • Chevrolet Volt (2011 – 2019)
  • Chrysler Pacifica Hybrid (2017 – 2022)
  • Fiat 500e (2013 – 2019)
  • Ford C-MAX Energi (2013 – 2019)
  • Ford Focus Electric (2012 – 2019)
  • Ford Fusion Energi (2013 – 2020)
  • Ford Mustang Mach E (2021 – 2022)
  • Honda Fit EV (2013 – 2014)
  • Hyundai Sonata PHEV (2016 – 2019)
  • Hyundai Ioniq Electric (2017 -2022)
  • Hyundai Ioniq PHEV (2017 – 2022)
  • Hyundai Kona (2019 – 2022)
  • Jaguar I-PACE (2019 – 2022)
  • Kia Niro PHEV (2018 – 2022)
  • Kia Niro BEV (2019 – 2022)
  • Kia Soul EV (2015 – 2022)
  • Kia Optima PHEV (2016 – 2019)
  • Mitsubishi i-MiEV (2011 – 2017)
  • Mitsubishi Outlander PHEV (2013– 2022)
  • Mercedes Benz B-250e (2017 )
  • Nissan LEAF (2011 – 2022)
  • Smart Electric Drive (2013 – 2019)
  • Smart Fortwo (2018 – 2022)
  • Tesla Model 3 (2017 – 2022)
  • Tesla Model S (2012 – 2022)
  • Tesla Model X (2016 – 2022)
  • Tesla Model Y (2020 – 2022)
  • Toyota Prius Plug-in (2012 – 2020)
  • Toyota Prius Prime (2017 – 2022)
  • Toyota Rav4 Prime (2021 – 2022)
  • Volkswagen e-golf (2015 – 2020)
  • Volkswagen ID.4 (2021– 2022)
  • Volvo XC90 PHEV (2016 – 2022)
  • Volvo XC60 PHEV (2018 – 2022)

You are eligible if you own or lease a plug-in electric vehicle – either a plug-in hybrid electric vehicle or battery electric vehicle, and you charge your vehicle in the Con Edison Service Area. You do not need to be a Con Edison customer to participate.

The Con Edison Service Area includes all zip codes in the five boroughs of New York City and Westchester County, except the following Queens and Westchester ZIP codes:

10501, 10505, 10518, 10519, 10521, 10526, 10527, 10535, 10536, 10590, 10540, 10560, 10576, 10578, 10587, 10589, 10590, 10597, 11690, 11691, 11692, 11694, 11695, 11696, and 11697.

No, it’s free to participate in SmartCharge New York.

Option 1) If you were sent a referral or promo link:

  • Click on the link to open an application form. The referral code is auto-populated.
  • Complete the application form and click submit.

Option 2) If you were sent a referral code by a participant in SmartCharge New York or received a promo code from a dealership, organization, postcard, or email:

  • Head to smartchargerewards.com/smartchargenewyork and navigate to the application form.
  • Complete the application form. Be sure to enter your code in the referral code field.
  • Submit your completed application.

Yes! Simply indicate the number of vehicles you wish to register for the program in your application.

If you operate a commercial fleet, please fill out the fleet application form: https://fleetcarma.formstack.com/forms/smartchargenewyorkfleetapply

If you want to register additional EVs once you are already participating in the program, please email support@smartchargerewards.com the make, model and year of the vehicle you would like to add to your account.

No problem!

Email support@smartchargerewards.com and we will send you a free y-cable so that you can have both devices connected.

You will receive an email confirming your eligibility.

If accepted, we will send you a connected car device with instructions for installation and activation. If you applied with a Tesla vehicle, no device is required. Tesla owners will receive instructions on how to link your Tesla account to SmartCharge Rewards.

Once your account is activated, you will gain access to valuable EV stats from the SmartCharge Rewards® dashboard, and earn SmartCharge Rewards®, all at no cost.

Think of an API as a way for software applications to communicate and talk to one another. Tesla’s API will enable your vehicle to relay information to SmartCharge Rewards®, replacing the need for a connected car device.

After creating your SmartCharge Rewards® account and logging in the first time, you will be prompted to enter your Tesla account credentials*. Once your details have been authenticated by Tesla’s API, select the Tesla vehicle that you wish to participate with and hit the “Connect” button.

If you would like to add a Tesla vehicle to an existing account, login to smartchargerewards.fleetcama.com and go to the settings page to activate the vehicle.

*Please note that we will never store your Tesla username or password.

We cannot support that transition at this time, but we are working hard to support it in the future.

Your Tesla account username and password are used to obtain an access token. To ensure your information is secure, your Tesla username and password are never stored.

The access token is encrypted and is used to read data from Tesla’s API.

If you have changed your Tesla account credentials, your vehicle will no longer be connected to SmartCharge Rewards. To reset the connection, login to smartchargenewyork.smartchargerewards.com You will be prompted to re-enter your Tesla account credentials.

Please ensure you have mobile access enabled on the Tesla vehicle you wish to connect to your SmartCharge Rewards account.  This can be completed from your vehicle under Controls → Safety & Security → Allow Mobile Access.

If you have logged in with the wrong username or password multiple times while attempting to connect to your Tesla account, your account may have become locked. Please visit https://www.tesla.com/teslaaccount and reset your Tesla account password.

Then, login to smartchargenewyork.smartchargerewards.com and complete the process of connecting your Tesla vehicles.

The C2 is a connected car device. It is installed into the on-board diagnostics (OBD-II) port in your electric vehicle. For Tesla vehicles, it is installed in a proprietary diagnostics connector using an adapter cable.

The C2 device gathers data directly from your vehicle’s internal systems, processes it, and makes it available to you via a web portal. With it, electric vehicle drivers gain access to information about their car, like driving efficiency, battery health, miles per gallon equivalent, and more.

Installation instructions can be found on the SmartCharge Rewards support page. A printed copy will be mailed with your C2 device.  If you still have questions, please contact support@smartchargerewards.com or call 1-800-975-2434.

Login to your SmartCharge RewardsTM account. From there, you will be asked to enter the Activation Code and C2 ID found on the C2 box to link your C2 with your SmartCharge Rewards® account. No data will be collected, or rewards earned prior to activation.

If you are adding a device to an existing account, login to smartchargerewards.fleetcama.com and go to the settings page to activate your device.

If you are having trouble with device activation, contact support at support@smartchargerewards.com or call 1-800-975-2434. Please have your C2 ID and activation code handy.

Contact support@smartchargerewards.com or call 1-800-975-2434 and provide your C2 ID and SmartCharge Rewards® account email address.

The C2 ID can be found on the C2 itself in the format “####-####”.

The installation was successful if both the orange and blue LEDs on your C2 begin flashing, and then go solid to indicate correct operation.

Unplug the C2 from your vehicle and wait for the lights to turn off. Then re-install the device. If the issue persists, contact support@smartchargerewards.com or call 1-800-975-2434. You will be asked to provide your C2 ID and SmartCharge Rewards® account email address.

The C2 ID can be found on the box and on the C2 itself in the format “####-####”.

Continue using your vehicle normally, leaving the C2 plugged into your vehicle. Depending on cell signal strength in your area, the C2 may take longer to connect. If you do not see information populated in your SmartCharge RewardsR dashboard after 24 hours, contact support@smartchargerewards.com or call 1-800-975-2434.

Log into your SmartCharge Rewards® account at smartchargerewards.fleetcama.com. Ensure that you have activated the device on the settings page of your dashboard.

It can take some time for your charging data to update. Wait 72 hours. If it still does not appear, contact support@smartchargerewards.com or call 1-800-975-2434.

Yes, you may transfer the C2 Device to another vehicle vehicle that you own or lease. It cannot be transferred to another EV owner.

Please email support@smartchargerewards.com with the make, model and year of your new vehicle to confirm that the vehicle is supported and request the necessary adapter cables.

Once installed in the new vehicle, the C2 Device will read the vehicle’s VIN and update your

If you are concerned about the 12V battery power needed to run a telematics device, rest assured. C2 devices have a low-power sleep state that draws 1.5 mA. While the specifics vary by vehicle and exact battery state, most 12V batteries have 40-50 Ah worth of capacity. As a result, it would take many months of no vehicle use to drain a 12V battery.

If you plan to leave the vehicle idle for several weeks at a time, consider unplugging the C2 device and plugging it in when you are ready to use the vehicle again.

The GO is a connected car device. It is installed into the on-board diagnostics (OBD-II) port in your electric vehicle.

The GO device gathers data directly from your vehicle’s internal systems, processes it, and makes it available to you via a web portal. With it, electric vehicle drivers gain access to information about their car, like battery health, miles per gallon equivalent, and more.

Installation instructions can be found on the SmartCharge Rewards support page, and a printed copy will be mailed with your GO device.

If you still have questions, please contact support@smartchargerewards.com or call 1-800-975-2434.

Login to your SmartCharge Rewards® account at smartchargenewyork.smartchargerewards.com

You will be asked to enter the serial number found on the bottom of the device to activate your GO device. No data will be collected, or rewards earned prior to activation.

If you are adding a device to an existing account, login to smartchargenewyork.smartcahrgerewards.com and go to the settings page to activate your device.

If you are having trouble with device activation, contact support at support@smartchargerewards.com or call 1-800-975-2434. Please have your device serial number handy.

The installation was successful if all three LEDS on the GO device begin flashing. After a 5-minute start-up process, all three LEDs should go solid to indicate correct operation.

The red (power) LED blinks throughout the installation process, which can take 5-10 minutes to complete. If the blinking persists past 10 minutes, ensure your vehicle is started, unplug the device, wait 10 seconds, and then plug it back in. If it still will not go solid, contact support@smartchargerewards.com.

The Green (cellular modem) and Blue (GPS) LEDs keep blinking until they connect to their respective networks. If there is no GPS or cellular signal, the blinking continues indefinitely. In this scenario, we recommend that the vehicle be moved to an area with better network coverage. Continue using your vehicle, leaving the GO installed into your vehicle. Depending on cell signal strength in your area, the GO may take longer to connect. If you do not see information populated in your SmartCharge Rewards dashboard after 24 hours, contact support@smartchargerewards.com.

Log into your SmartCharge Rewards® account at smartchargerewards.fleetcama.com. Ensure that you have activated the device on the settings page of your dashboard.

It can take some time for your charging data to update. Wait 72 hours. If it still does not appear, contact support@smartchargerewards.comor call 1-800-975-2434 and provide your GO device serial number and SmartCharge Rewards® account email address.

Yes, you may transfer the GO device to another vehicle that you own or lease. It cannot be transferred to another EV owner.

Please email support@smartchargerewards.comwith the make, model and year of your new vehicle to confirm that the vehicle is supported and request the necessary extension or adapter cables.

Once installed in the new vehicle, the GO Device will read the vehicle’s VIN and update your SmartCharge Rewards® account with the information on the new vehicle.

Your GO device requires driving data to identify your vehicle and complete its setup process.
If you install the device and then immediately charge, the first charge session will not be recorded.
Take your GO device for a drive before your first charge!

GO devices draw 4.5 mA from a 12V battery. While the specifics vary by vehicle, most 12V batteries have 40-50 Ah worth of capacity. As a result, it would take over a month of no vehicle use to drain a 12V battery.

If you plan to leave the vehicle idle for several weeks at a time, consider unplugging the GO device and plugging it in when you are ready to use the vehicle again.

Get Started

  • You’ll earn 150,000 points* (equivalent to $150 in rewards) when you install and activate your device, and complete your first charge in the Con Edison Service Area (almost anywhere in NYC and Westchester). >1 kWh is considered the minimum for a “charge”.
  • Install and activate your connected car device within one week of delivery OR connect via Tesla API within one week of application acceptance for a bonus 25,000 points (or $25).

Keep Going

  • Charge in the Con Edison territory, and you will earn 5,000 points (or $5 per month). >1 kWh is considered the minimum for a “charge”.
  • Charge off-peak hours (between 12 midnight – 8 am, all days, year-round) to earn $0.10 per kWh.

Rev Up

  • Avoid charging entirely during summer peak (between 2 pm – 6 pm on weekdays June 1 – Sept 30) to earn a bonus 20,000 points (or $20) per month. >1 kWh is considered the minimum for a “charge”. Anything 1 kWh or less used to condition your vehicle will not disqualify you from earning this bonus.
  • Complete our annual survey for 25,000 points (or $25).

Refer-A-Friend

  • Earn 25,000 points (or $25) per friend once they enroll. (Your friend earns a $25 bonus too!)
  • Earn an additional $25 after each five (5) referrals and become a SmartCharge Ambassador.

*If you are on the Con Edison Time-of-Use rate rewards amounts differ.

SmartCharge Rewards® are paid via PayPal. On the 15th of each month, you will receive an email with your payment details. Follow the steps in your first SmartCharge Rewards R payment email and all subsequent payments will be deposited to your PayPal account automatically.

With PayPal you can:

  • Connect PayPal to your bank account and send your money to your bank account any time (no fees).
  • Spend your balance when you next use PayPal for online purchases (no fees).
  • Request a check for the amount (fee – $1.50USD)

To view your monthly rewards:

  1. Log on to your SmartCharge Rewards account and navigate to the rewards page.
  2. Use the arrows on the month selector in the upper right side to toggle between months and see how much you’ve earned.

Be sure to verify the email on your SmartCharge Rewards® account by following the prompts in the banner of your dashboard once you log in. PayPal payments will only be sent to verified emails.

Alternatively, you can opt-out of PayPal to receive an annual Amazon gift code which will be provided in February for all rewards earned in the previous year. Simply email support@smartchargerewards.com to request a change in your payment method.

Get Started

  • You’ll earn 150,000 points* (equivalent to $150 in rewards) when you install and activate your device, and complete your first charge in the Con Edison Service Area (almost anywhere in NYC and Westchester). >1 kWh is considered the minimum for a “charge”.
  • Install and activate within one week of delivery for a bonus 25,000 points (or $25).

Keep Going

  • Charge in the Con Edison territory, and you will earn 5,000 points (or $5 per month). >1 kWh is considered the minimum for a “charge”.
  • Charge Off-Peak (between 12 midnight – 8 am, all days, year-round) and earn $0.017 per kWh charged after the one- year Price Guarantee.

Rev Up

  • Avoid charging entirely during summer peak (between 2 pm – 6 pm on weekdays June 1 – Sept 30) to earn a bonus 20,000 points (or $20) per month. >1 kWh is considered the minimum for a “charge”. Anything 1 kWh or less used to condition your vehicle will not disqualify you from earning this bonus.
  • Avoid charging entirely during non-summer peak (between 2 pm – 6 pm on weekdays October 1 – May 31) to earn 10,000 points (or $10) per month. >1 kWh is considered the minimum for a “charge”. Anything less than 1 kWh will not disqualify you from earning this bonus.
  • Complete our annual survey for 25,000 points (or $25).

Refer-A-Friend

  • Earn 25,000 points (or $25) per friend once they enroll. (Your friend earns a $25 bonus too!)
  • Earn an additional $25 after each five (5) referrals and become a SmartCharge Ambassador.

As an enrolled participant in SmartCharge New York, you can refer fellow EV owners to the program to earn bonus rewards!  You will receive 25,000 points ($25) for each unique person that completes their enrollment in the program by installing and activating their connected car device      and charges in the Con Edison territory. Your friend earns $25 too. It’s a win-win!

To get your unique referral code and refer a friend, log in to your account at smartchargenewyork.smartchargerewards.com. Then click on the Settings button at the top right. You can copy and paste your code and send it in an email or share your referral code link on social media using the Twitter and Facebook links.

Each electric vehicle has different features, but it is common for many models to come with the ability to schedule charging to start or finish at specified times.

Below are links to some resources to help you set up scheduled charging for your vehicle.

You can find more information in your vehicle owner’s manual.

Some charging stations can also be programmed to start charging at a specified time.

During the hottest days of the year, Con Edison electric system is already stressed by energy consumed for cooling buildings, particularly during weekday afternoons between 2 pm – 6 pm.  Con Edison is working hard to meet these peak energy demands and keep the lights on and the air conditioners running.

By shifting your EV charging to off-peak hours (12 midnight – 8 am, all days) and staying clear of summer high peak hours (2 pm – 6 pm, weekdays), you reduce stress on the electric grid, therefore increasing resiliency and reliability of the very network that serves you and your family.

This helps Con Edison balance load and more efficiently use our distribution system—and ultimately allows us to better manage infrastructure investments and puts downward pressure on electricity rates for all Con Edison customers.

In addition, by refraining from charging during peak hours, we can reduce the need to operate the less efficient peaking plants and emergency generators, which are far more polluting than power supplied by the grid.

The most common reason why PayPal transactions fail is because your SmartCharge email (the one you use to login to smartchargenewyork.smartchargerewards.com) is not linked to your PayPal account. Login to PayPal and follow these instructions to link your SmartCharge email with your PayPal account.

If you have linked your SmartCharge email with your PayPal account, and are still not receiving your PayPal payment on the 15th (or the following business day) of the month, please contact support@smartchargerewards.com for additional support.

If you have opted to receive your rewards as an Amazon gift code, your rewards will be delivered annually. The Amazon gift code will be emailed to the verified email address on your SmartCharge Rewards account each February.

If you have not received your Amazon gift code, please email support@smartchargerewards.com

Log in to smartchargenewyork.smartchargerewards.com

Please note that there may be performance issues with Internet Explorer. We recommend using another browser type to access your dashboard instead, such as Google Chrome,  Microsoft Edge or Firefox.

If you are experiencing trouble with your dashboard loading, and you are trying to access it through Internet Explorer, please try again using an alternate browser such as Google Chrome, Firefox, or Microsoft Edge.

If you are using one of our recommended browsers, please clear your browser’s cookies and re-attempt to log in.

If you continue experiencing trouble with your dashboard loading, please email us at support@smartchargerewards.com.

If you did not give Facebook access to your email address, then the sign up will fail. To resolve this issue, follow these steps:

  1. Log in to Facebook, click on the down arrow in the top right corner, and then “Settings” from the drop-down.
  2. From the left menu column, select “Apps”, and search for “SmartCharge Rewards”.
  3. Click on “Remove App” in the lower left corner. Confirm the removal.

Now you will be able to sign up with Facebook.

The SmartCharge Rewards® Dashboard will provide you with more accessible, comparable, and shareable data than you would typically get from your vehicle’s dashboard or native mobile app.

The data available in your portal depends on the type of device you are using. The dashboards for all devices types (GO, C2, Tesla API) will include:

  • Charging Energy Consumption –Kilowatt hours (kWh) consumed by time of day
  • SmartCharge Rewards® – Total SmartCharge Rewards® earned each month

The dashboards for GO and C2 will also include:

  • Battery State of Charge (SOC) – Starting and ending SOC % each trip (loadable in trip logs)
  • Greenhouse Gas Emissions – Per-mile greenhouse gas emissions from driving as well as emissions savings compared to an average gasoline vehicle
  • Fuel Consumption – Total liquid fuel usage for plug-in hybrid electric vehicle owners (downloadable in trip logs)

The dashboards for GO devices will uniquely include:

  • Electric Energy Fraction – Percentage of electric energy (kwh) for your plug-in hybrid electric vehicle (downloadable in trip logs)

The dashboard for C2 devices will uniquely include:

  • Electric Distance Fraction – Percentage of miles driven on electric power from your plug-in hybrid electric vehicle (downloadable in trip logs)
  • Driving Efficiency –Accumulative and per-trip MPGe and watt hours per mile
  • Outside Temperature and Auxiliary Loads – Measured impact of temperature and AC/heating on your electric range (downloadable in trip logs)
  • Battery Health – A quantifiable score indicating your electric vehicle’s battery degradation with respect to storage and power capacity. See FAQ on Battery Health for a more detailed explanation.

For a glossary of terms related to EVs, connected car technology, and charging, please refer to smartchargerewards.com/support/glossary/

Battery state-of-health (SOH) is a measure of the battery’s performance relative to a brand new one of the same make, model, and year.  In other words, the battery health is a way of understanding if and how much usable electric range has been lost over time.

When considering battery degradation, we analyze data from the vehicle to show EV owners how their vehicle’s battery health compares to a new vehicle in two primary categories: (1) capacity fade and (2) power fade. The overall health score is shown out of 100 where a perfect score of 100 represents no battery degradation – a brand new battery.

Since most EVs on the road use lithium ion batteries, capacity fade is generally caused from the loss of active lithium in the battery pack resulting in the ability for the vehicle to store the same amount of electricity as it used to when brand new.

Power fade refers to the buildup of internal resistance in the battery’s chemistry that results in the lost ability to output power as efficiently.  In this case, it is not an evaluation of the ability to store energy, but rather the ability to extract energy as easily as a new battery.

For a glossary of other terms related to EVs, connected car technology, and charging, please refer to smartchargerewards.com/support/glossary/

  1. Charging Information — The amount of charging energy (kWh) consumed is collected in order to provide you with charging behavior feedback and calculate your SmartCharge Rewards®.
  2. Driving Information – Used to calculate energy efficiency in miles per gallon equivalent (MPGe) and watt-hours per mile (Wh/mile).
  3. Location Information – GPS charging location coordinates will be used to determine how much charging is occurring within the Con Edison service area. ConEdison will have access to GPS information when you are charging, not when you are driving. GPS while driving is not stored in SmartCharge Rewards.

For more details on the handling of your personal information, please refer to the Program Terms and Conditions. Information that can identify you personally will not be made public or given to organizations outside of SmartCharge Rewards and Con Edison.

Yes. If you wish to add an additional EV to your account, please email us at support@smartchargerewards.com with the make, model and year of your new vehicle.

If your new vehicle is supported by SmartCharge Rewards, we will help you to activate that vehicle under your existing account.

Please do not apply to the program a second time.

It is important that the SmartCharge New York Team has current contact information at all times. This will ensure that we can communicate important updates to the program and you get all your earned SmartCharge Rewards.

Promptly notify the SmartCharge New York team with any changes by emailing support@smartchargerewards.com.

If you are not planning on driving your EV for an extended period of time (e.g. vacation or storing the vehicle for the winter), you can remove the C2 device. Email us at support@smartchargerewards.com so we know that you haven’t left the program. Remember to plug it back in when your vehicle is back on the road to continue to earn rewards.

You should always keep your connected car device installed. However, you may remove the device for servicing up to 2 times per month.  If you remove the device greater than 2 times in the same month, you will forfeit the 20,000 point ($20) summer peak avoidance reward and the 5000 point ($5) monthly participation reward.

Please email support@smartchargerewards.com to end your participation in the Program.

If you do not charge in NYC or Westchester, you will not qualify for SmartCharge Rewards.

You are not required to return the device. We recommend retaining the device should you charge in New York City or Westchester in the future.

Before selling or turning in your leased vehicle notify the SmartCharge New York team by emailing us at support@smartchargerewards.com.

If you are replacing your EV with another EV that is supported by the program, please retain your connected car device. Your device can be transferred to your new vehicle. Depending on the model of your new EV, we may need to send you an adapter cable or extension cable.  Check our install instructions HERE.

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